Contact Us

We are always happy to hear from you. Whether you have a question about one of our DIY lantern kits, need assistance with an order, or would like help with a return, the JoyfulHoof team is ready to assist.

Customer Support

Email: support@joyfulhoof.shop
Phone: +1 954-684-5005
Website: https://joyfulhoof.shop

Mailing Address

JoyfulHoof
5655 Taylor Mill Rd
Taylor Mill, KY 41015
United States

Support Hours

Monday–Friday: 9:00 AM–5:00 PM Eastern Time

We aim to respond to email inquiries within 1–2 business days. Messages received during weekends or public holidays will be reviewed on the next available business day.

Order Assistance

When contacting us about an order, please include:

• Your full name;
• Your order number;
• The email address used at checkout;
• A brief description of your question or concern;
• Clear photographs if the product arrived damaged, defective, incorrect, or incomplete.

Providing these details will help us assist you as quickly as possible.

Returns and Refunds

JoyfulHoof offers free returns and refunds on eligible products within 30 days of delivery. Please contact us before returning an item so that we can provide the correct instructions.

Let’s Create Something Joyful

Questions about our lantern kits, assembly, product styles, or upcoming celebrations are always welcome. Contact us by email, telephone, or through the contact form on our website, and our team will be glad to help.