Shipping policy
Last updated: September 18, 2026
JoyfulHoof is pleased to provide free standard shipping to customers worldwide. This Shipping Policy explains our processing procedures, estimated delivery times, tracking, address requirements, and international shipping conditions.
1. Free Worldwide Shipping
Standard shipping is free for all eligible orders placed through joyfulhoof.shop. No minimum purchase amount is required unless a different condition is clearly displayed during a specific promotion.
Free shipping applies to the standard delivery method selected by JoyfulHoof. Expedited or premium shipping options, if offered at checkout, may carry an additional charge.
2. Order Processing
Orders are normally processed within 1–2 business days after payment has been successfully authorized.
Orders placed on weekends or public holidays will generally begin processing on the next business day.
During major holidays, promotional events, product launches, or periods of unusually high demand, processing may take slightly longer.
3. Estimated Delivery Time
Our estimated standard delivery timeframe is:
7–10 business days after dispatch
Delivery times are estimates rather than guarantees. Actual delivery may be affected by:
- Customs inspections;
- Local postal service delays;
- Severe weather or natural events;
- National or regional holidays;
- Incorrect or incomplete delivery information;
- Carrier disruptions;
- Remote delivery destinations;
- Circumstances outside our reasonable control.
Business days generally exclude Saturdays, Sundays, and public holidays.
4. Shipping Destinations
We ship to most countries and regions worldwide. Certain locations may be unavailable due to carrier limitations, trade restrictions, legal requirements, or service interruptions.
If we cannot ship to your address, we will notify you and provide a full refund for the affected order.
5. Order Tracking
When tracking is available, you will receive a shipping confirmation email containing your tracking number or tracking link.
Tracking information may require several business days to update after shipment. Temporary delays in tracking updates do not necessarily mean that the package has stopped moving.
If you have not received tracking information within a reasonable period, contact support@joyfulhoof.shop.
6. Shipping Address Accuracy
Customers are responsible for providing a complete and accurate shipping address, including:
- Recipient’s full name;
- Street address and unit or apartment number;
- City, state, province, or region;
- Postal or ZIP code;
- Country;
- Valid telephone number, where required.
Please review your details carefully before submitting the order.
If you notice an error, contact us immediately. We will attempt to update the address, but changes cannot be guaranteed after processing or shipment.
7. Customs, Duties, and Import Taxes
International orders may be subject to import duties, customs fees, value-added taxes, brokerage fees, or other charges imposed by the destination country.
Unless otherwise stated at checkout, these charges are not included in the product price and remain the customer’s responsibility. JoyfulHoof does not control customs charges or local import procedures.
Customs clearance may occasionally extend the estimated delivery timeframe.
8. Delayed Orders
If an order has not arrived within the estimated timeframe, please:
- Review the tracking information;
- Confirm that the shipping address is correct;
- Check for carrier notices or attempted delivery;
- Contact the local carrier when appropriate;
- Email us if additional assistance is needed.
We will work with the shipping provider to investigate significant delays.
9. Lost Packages
If tracking indicates no movement for an extended period or the carrier confirms that the package has been lost, contact us promptly.
After investigation, we may provide a replacement or refund as appropriate. We may ask you to confirm the delivery address or complete a carrier declaration.
10. Delivered but Not Received
If tracking shows that the package was delivered but you cannot locate it:
- Check around the delivery location;
- Ask household members or neighbors;
- Check with building management or reception;
- Contact the shipping carrier;
- Notify us as soon as possible.
We will assist with the investigation, although delivery scans and carrier findings may be considered when determining the appropriate resolution.
11. Damaged Packages
If your package arrives damaged, retain the product and packaging and contact us promptly. Include your order number and clear photographs of the product, outer packaging, and shipping label.
Please refer to our Return and Refund Policy for available remedies.
12. Multiple Shipments
Orders containing multiple products may be shipped in separate packages. In that case, you may receive more than one tracking number, and the packages may arrive on different days.
There will be no additional standard shipping charge for split shipments.
13. Refused or Undeliverable Packages
Packages may be returned to us if:
- The address is incomplete or incorrect;
- Delivery is repeatedly unsuccessful;
- The recipient refuses delivery;
- The package is not collected within the carrier’s holding period.
We will contact you after receiving the returned package. Reshipping charges may apply where the failure was caused by incorrect customer information or refusal of delivery, except where prohibited by law.
14. Contact Us
For shipping questions, contact:
JoyfulHoof
5655 Taylor Mill Rd
Taylor Mill, KY 41015
United States
Email: support@joyfulhoof.shop
Phone: +1 954-684-5005
Website: https://joyfulhoof.shop