Contact information

JoyfulHoof is committed to providing friendly, reliable, and professional customer support. Whether you have a question about a product, need help with an order, or would like assistance with a return, our team is ready to help.

Customer Support

Business name: JoyfulHoof
Website: https://joyfulhoof.shop
Email: support@joyfulhoof.shop
Phone: +1 954-684-5005

Mailing address:
5655 Taylor Mill Rd
Taylor Mill, KY 41015
United States

Support Hours

Our standard customer support hours are:

Monday through Friday: 9:00 AM–5:00 PM Eastern Time

We aim to respond to email inquiries within 1–2 business days. Response times may be slightly longer during weekends, public holidays, or high-volume periods.

Order Assistance

When contacting us about an existing order, please include:

  • Your full name;
  • Your order number;
  • The email address used at checkout;
  • A brief description of your question or concern;
  • Photographs or video if the product arrived damaged, defective, incorrect, or incomplete.

Providing complete information will help us review your request more efficiently.

Returns and Refunds

To request a return, contact us before sending the product. Eligible products may be returned free of charge within 30 days of delivery in accordance with our Return and Refund Policy.

Products sent without prior authorization may not be accepted.

Shipping Questions

For delivery assistance, please include your order number and tracking number, if available. Standard worldwide shipping is free, with estimated delivery within 7–10 business days after dispatch.

Business and General Inquiries

For business inquiries, product questions, accessibility assistance, or other general matters, contact us by email or telephone using the details above.

Please do not send sensitive payment information, passwords, or complete card numbers by email or through an unsecured message.

Contact Form

You may also contact us through the contact form available on joyfulhoof.shop. Please ensure your email address is entered correctly so that we can respond.

We appreciate your interest in JoyfulHoof and look forward to assisting you.